Policies - Ottawa Programs

• Registration Acceptance
• Refund Policy
• Missed Days
• Returned Cheques
• Privacy Policies
  • Our commitment to privacy
  • Your privacy protection is assured
  • Using your personal information to your advantage
  • How we protect your information
• Helmets
• Rules for Members
  • General Rules
  • Alpine Responsibility Code

• Registration acceptance is on a first come basis.
• A signed and properly completed Registration Form is required along with the appropriate cheques or money orders.
• Spaces may be reserved by phone or e-mail provided that the signed Registration Form and cheques are received within five business days.

There is a $75 administration charge for cancellations prior to Dec. 1, 2008 (Feb. 15, 2009 for Spring Break Programs). No refunds after these dates other than for unused lift tickets and rental equipment, unless Cancellation Protection is purchased.

Cancellation Protection allows for a full, pro-rated refund in the event that a member is unable to commence or continue with a program for medical reasons (a note from a physician is required). Colds and flu are excluded (see Make-up Days below). Cancellation Protection must be purchased at the time of registration.

• There are no refunds for missed days.
• For youth programs, make-up days are available where space permits. This requires participant to come on both a Saturday and a Sunday (or one day over Holiday or March Break, if space permits).
• Those on our Adult Getaway may replace themselves with a friend if they plan to miss an outing.
• Members seeking a first make-up day will be given priority over those requiring second or third make-up days.
• There is no carry over to future years for make-ups.

Will be subject to a $20 administrative fee.

Your privacy protection is assured
By signing your Registration Form, you consent to provide us with your personal information. In turn, we agree to protect the privacy of that information in compliance with the Canadian Personal Information Protection and Electronic Documents Act. Since January 1, 2004, this Act requires every organization to obtain the consent of individuals before collecting, using or disclosing personal information in the course of a commercial activity. The Act sets down the ground rules for how Snowhawks can collect, use or disclose your personal information.

Using your personal information to your advantage
As a Snowhawks client, you have entrusted us with your personal information such as your name, address, phone number, birth date, medical information, etc. We use this information to communicate with you, provide medical information in the course of caring for our members, and act as required or authorized by law.

How we protect your information
We protect your information at all times with appropriate safeguards and security measures. Our strict security standards protect our systems and your personal information against unauthorized access or use. Access to your file is restricted to our personnel or select representatives.

Helmets

• Helmets are mandatory for all members on Snowhawks Ottawa youth programs.
• Helmets are strongly recommended on Snowhawks adult programs.

At Snowhawks, we believe in respect for all including all members, Snowhawks staff, chauffeurs, hill staff and the general public. In addition, safety is a concern to all and thus rules regarding safe skiing, snowboarding and general conduct must be respected.

• If a member bullies others, jeopardizing their emotional and/or physical safety, we will contact the parents and follow up with consequences. Dismissal may result from bullying.
• Behavior or actions that reduce the positive experiences of others will not be tolerated and may result in dismissal.
• Members are not permitted to possess and/or consume alcohol or illegal drugs. Breaking this rule will result in immediate dismissal from the Program.
• Children and teens may not smoke cigarettes. So doing may result in dismissal from the Program.
• If a member is dismissed from the Program for breaking the aforementioned rules, there will be no refund of fees.

• There are elements of risk that common sense and personal awareness can help reduce. Regardless of how you decide to use the slopes, always show courtesy to others. Please adhere to the code listed below and share with others the responsibility for a safe outdoor experience.
• Always stay in control. You must be able to stop or avoid other people or objects.
• People ahead of you have the right-of-way. It is your responsibility to avoid them.
• Do not stop where you obstruct a trail or are not visible from above.
• Before starting downhill or merging onto a trail, look up-hill and yield to others.
• If you are involved in or witness a collision or accident, you must remain at the scene and identify yourself to the Ski Patrol.
• Always use proper devices to help prevent runaway equipment.
• Observe and obey all posted signs and warnings.
• Keep off closed trails and areas.